Answer: The NDIS (National Disability Insurance Scheme) is Australia’s national scheme to fund support for people with a permanent and significant disability. A general welfare payment is replaced by individual funding, determined by each person’s own goals and needs, such as daily personal care, community participation, therapy, equipment and home modifications. It is run by the National Disability Insurance Agency (NDIA) which determines eligibility, approves plans and monitors the use of funding. The scheme is based on choice and control so that participants can choose who provides their support and how, rather than being allocated to whatever service is available. At Care Next Level we help participants understand their plan and maximise their approved funding.
Answer: You can apply if you are an Australian citizen, permanent resident or hold an eligible visa, live in Australia and are under 65 years of age when you first apply. You also must prove that you have a permanent disability (intellectual, cognitive, neurological, sensory, physical, or psychosocial) that severely restricts your ability to perform daily activities without help. Children younger than 9 years with developmental delay may also qualify through the early childhood pathway, even in the absence of a confirmed diagnosis. Eligibility is based on functional impact, not just diagnosis, so two people with the same condition may end up with different results, depending on how their condition impacts their daily lives. If you are unsure about whether you qualify, our team at Care Next Level can assist you with the criteria.
Answer: When applying for NDIS, you will need to make an Access Request with the NDIA. You can start this process by calling the NDIS on 1800 800 110, filling out the Access Request Form available on the NDIS website or talking to a Local Area Coordinator or Early Childhood Partner. You will be asked to provide proof of identity and evidence from a treating health professional that outlines your condition, how permanent it is and how it impacts on your day-to-day functioning. Once you’ve lodged your application, the NDIA will assess it against the eligibility requirements and if you’re eligible, you’ll move to the planning stage where you’ll work with your planner to develop a personal support plan. Care Next Level can help you on this journey from collecting evidence to preparing for your planning meeting.
Answer: We provide a broad range of NDIS supports tailored to each participant’s goals, including:
- Daily personal care and assistance
- Community access and participation
- Household tasks and domestic assistance
- Supported Independent Living (SIL)
- Transport to appointments, work, or social activities
- Support coordination and plan management guidance
- Respite and short-term accommodation support
- Skill development and capacity building
We are committed to providing all services with dignity, independence and support for participants to live the life they want.
Answer: Yes Care Next Level is an NDIS registered provider. This means we meet the NDIS Practice Standards and Code of Conduct and can support participants with all types of funding management including agency-managed, plan-managed and self-managed funding.
Answer: We provide in-home and community-based care to support NDIS participants and their families across Victoria. Contact us to find out if our services are available in your area and how we can support your individual needs.
Answer: Yes, we are available 24/7 including public holidays. Our team is here for you any time you need us whether it is scheduled daily support or assistance outside of normal working hours.
Answer: NDIS funding for our services corresponds to the current NDIS Price Guide, meaning that where the relevant support category is included in a plan, most participants have no out of pocket costs. Your pricing will depend on the type of support, time of day, and how your plan is managed (agency-managed, plan-managed, or self-managed). We are upfront and transparent about all costs and will explain exactly what your plan includes before any service begins so that you will not have any surprises.
Answer: We know that personal preferences are essential, especially regarding who supports you at home and in your everyday life. At Care Next Level, we spend time finding a support worker to match you, according to your personality, needs, language, cultural background and goals. If a match isn’t right for you, you can request a change at any time – we want to make sure you feel comfortable, respected and understood by the person supporting you.
Answer: Contact us at carenextlevel.com.au or call [+61420678374] / email [info@carenextlevel.com.au] to arrange a no obligation chat with our team. We’ll talk through your needs, explain your options and help you take the next step to the right support.